Privacy Policy
Last Updated: June 03, 2024.
What is Personal Data?
Personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them. Such as their last name, first name, date of birth, Customer number, Order no, photo, etc.
When do we collect your personal data?
- Create a customer account on our website, apps, or in our stores.
- Order goods from our website.
- Make purchases in stories.
- Agree to receive marketing communications from us by email, telephone, SMS or post, depending on your solution.
- Answer surveys or satisfaction questionnaires based on your customer experience.
- Interact with our company via its official page on social networks or when we suggest re-use of content that you have published on a social network.
- Contact our customer services.
- Send requests for information to our company.
- Take part in an event we organize.
- Browser on the internet using cookies or similar technology or when you click on advertisements for our products.
What personal data might we collect?
1. As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps or in selected stores, or in paper form, for a range of purposes.
- Your identity (e.g. first name, last name, date of birth)
- Your contact details (e.g. email address, mailing address)
- Your personal preferences in relation to the products we market or to our website (language)
- Information relating to your orders, their tracking and your purchase invoices.
- Information you may provide to our customer service center
- Specific health data if you notify us of any undesirable side-effects concerning any of products
- Your credit card information if you place an order via our website.
2. We may also collect certain data generated by your purchases of products or services, online or in stores, particularly information regarding the amount and type of your
purchases.
3. We may collect information regarding the use of our website, especially with respect to your browsing (pages visited, links clicked, etc.). Some of this information may be collected using cookies placed in your web browser when you browse our website. For more information about cookies, read Section XI of this policy.
4. If you apply for a job with our Company via our website, we may collect the following information:
- Your identity
- Your contact details
- Your resume
- Your cover letter
As this data concerns your application, please inform us in writing of any changes to your contact details or, more generally, to your career and employment situation, to help us to manage your application efficiently.
For what purpose is your personal data collected and used?
- TLRetro processes your data to:
- Enable you to create a customer account on our website, at our counters, and in our stores.
- Manage your access to your customer account.
- Process and manage your online orders and their delivery.
- Record purchases made at our counters or in our stores.
- Secure online transactions, prevent fraud, and manage debt collection (see our terms and conditions for more details).
- Manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service, or social network pages.
- Trace and manage any alerts you may send us as part of our cosmetic vigilance obligations to manage and optimize your customer experience by improving our knowledge of our customers.
- Propose appropriate, tailored services, particularly when we enhance our products and services.
- Conduct statistical analyses to develop management, measuring, and reporting tools in order to adjust and improve our sales, marketing, and product manufacturing.
- Subject to your consent, send you information on our offers, news, and events on your chosen communication media.
- Manage your participation in any events to which you have signed up.
- Manage any online job application.
